Refund policy

**All sales are final. We do not accept returns or exchanges for change of mind.**

**Damaged or defective items**
If your lunawarm Heated Comfort Belt arrives damaged, does not heat, or has a manufacturing defect, we'll make it right. Email us at **LunawarmBoxStudio@gmail.com** within **30 days of delivery** with:
- your order number
- a photo or short video showing the problem

Once we confirm the issue, we'll send you a **free replacement** or issue a **full refund** to your original payment method, your choice. You will not need to pay any shipping for a defective item.

**Wrong item received**
If you received the wrong item, email us within 30 days of delivery with your order number and a photo. We'll send the correct item at no cost to you.

**Lost packages**
If your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or refund you.

**Cancellations**
You can cancel your order within 12 hours of placing it by emailing us. After that, your order may already be processing and can't be cancelled.

**Refund timing**
Approved refunds are processed within 5 business days. It can take your bank or card provider an additional 5–10 business days to show the refund.